Pay once. Receive your account in the right place.
Follow the complete order journey through a visual simulation. See what to select, what to verify, and when your account credentials are ready.
- Choose payment
- Confirm transaction
- Receive account
This tour is a guide only. It does not create a transaction or charge you.
Preview the real flow
Select each stage to see a sample interface and the signals that confirm you are following the correct process.
Step 1
Choose a method
On the order page, choose your MobiUnlock Wallet, bank QR transfer, or crypto. Each method shows its own instructions before a transaction is created.
MobiUnlock Wallet
Use your available balance
Bank QR transfer
Scan with your banking app
Crypto
Choose an asset and network
What to verify
- The amount and currency match your order.
- For crypto, the asset and network are both correct.
- Continue only when the method name matches your choice.
On mobile, the order page updates automatically; you do not need to refresh it repeatedly.
Three rules that prevent payment mistakes
Most avoidable issues happen when someone leaves the page too early or creates another transaction while confirmation is still running.
Verify before sending
Check the amount, currency, transfer reference, and crypto network before you confirm.
Never pay twice
When the page says awaiting confirmation or provisioning, do not create or send another transaction.
Follow the same order page
Status changes and account credentials update automatically at the order URL you already have open.
When the flow does not go as expected
I transferred the money, but the page still says awaiting payment.+
Keep the order page open while reconciliation completes. Some banks and crypto networks need more confirmation time. Do not transfer again; if the status remains unchanged for an extended period, send the order ID to support.
What if the QR code or payment session expires?+
Do not reuse expired payment details. Return to the payment-method section of the order to generate new instructions, or contact support if the retry option is unavailable.
Payment succeeded, but I cannot see the account yet.+
The order may still be provisioning. The page updates automatically from Provisioning to Ready. You do not need to pay again.
Can a crypto transfer on the wrong network be recovered?+
Blockchain transfers on the wrong network may be unrecoverable. Save the transaction ID and contact support immediately; do not send another transaction until it has been reviewed.
Still unsure about your order status?
Send the order ID and transaction ID to support. Never share your password, OTP, or private wallet keys.
Your actual order status is always shown on your order page.